Returns Procedure
FOODSERVICE EQUIPMENT SPARES Returns Policy
Before any part can be returned, an authorised returns number is to be obtained; failure to obtain a returns number may result in the part being refused for credit and returned back to you.
Returns numbers will not be issued after 30 calendar days (from invoice date) unless the item to be returned is a warranty claim. Once a returns number has been issued all parts need to be returned within 14 days; No credits will be issued after this period.
Faulty Parts – the following information may be required
Damaged Parts
Parts that are No Longer Required
Duplicated Orders
Picking Errors
Incorrectly Ordered Parts
Incorrectly Supplied Parts – the following information may be required
* Special Order items: are non-stock items, or items that cannot be returned to our suppliers. It is recommended that you check the return status of parts when ordering.
FES was founded in 2018, but with over 45 years industry experience, our friendly team are always on hand to offer help and advice when needed. Your Catering Spares Specialist.
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